Managed IT Support Services
Run your tech smoothly, without interruption.
Don’t let unexpected breakdowns, security breaches, and technical glitches impact your bottom line. With managed IT support services, flawless operations are just one step away.
Trust IT management to Integrio, as we know what we’re doing.
Bringing over 20 years of experience to the table, we protect your systems and tackle issues before they become a critical concern.
Our solutions cover every part of your IT infrastructure.
We keep an eye on your systems, back up your data, and manage software, network, cloud services, and beyond. Focus on your business while we handle your IT.
Our IT Support Services
We offer everything you need to maintain your infrastructure. Our managed IT support services include:
Monitoring and Support
Get round-the-clock monitoring of your IT infrastructure. Our experts identify and resolve potential issues before they disrupt your processes.
Network Management
Ensure secure and efficient network operations with us. We handle setup, maintenance, optimization, and everything in between.
Data Backup and Recovery
Keep your data safe with Integrio’s IT management system. We develop and execute regular backups and strong recovery plans.
Digital Wallets
Build digital wallets with us to offer your clients convenience. We create apps that feature secure payment information storage and management and easy peer-to-peer (P2P) transfers.
Cloud Services Management
Set your cloud environments for scalability and performance. Our team helps with cloud resource migration, integration, and optimization.
IT Consulting
Get expert advice through our IT consulting services. We suggest the best IT strategies and implementations.
Software Management
Maintain business-critical software with Integrio. We deliver updates and improvements, along with bug fixes.
Help Desk and Technical Support
Leverage our help desk services to tackle day-to-day IT issues. We are available to troubleshoot hardware, software, and network issues.
Managed Security
Protect your business from cyber-attacks with our proactive security management. We detect and mitigate threats and train your employees on security best practices.
How Our Managed IT Support Services Work
Initial Consultation
We start by studying your business needs and IT challenges. We also evaluate your current IT infrastructure to find its weak spots.
Plan Development
We create an IT support plan that follows your requirements. It covers the necessary services, the scope of support, and the expected results.
Implementation
Our team implements the agreed-upon IT management system. We introduce improvements to your infrastructure.
Continuous Monitoring
With our support strategies implemented, we monitor your infrastructure. We detect any remaining issues and fix them instantly.
Regular Reporting
Throughout our managed IT support services, we provide regular reports on your IT infrastructure’s health, security posture, and performance.
Support and Maintenance
Our team assists you with any IT-related questions or issues. We keep providing ongoing maintenance, updates, and troubleshooting.
Why Choose Us for Managed IT Support?
Proven Track Record
We’ve been delivering managed IT support services for over two decades. When cooperating with us, you get transparent processes and guaranteed high-quality results.
Lasting Partnerships
We foster long-term relationships built on trust. Our impressive 95% customer retention rate and 7+ year partnerships speak volumes about our services.
Industry Firsts
We push the boundaries of technology. From building one of the first content management systems to pioneering mobile OCR technology, our background is marked by innovation.
Low Employee Turnover
We emphasize meaningful relationships. That’s why we create a supportive work environment for our employees, nurture expertise, and ensure consistent service.
Main Technologies We Use in Managed IT Support Services
Advanced technology is at the heart of our managed IT support services. We use it to keep an eye on your infrastructure and protect it by all means.
To do just that, we combine the latest monitoring systems with strong cybersecurity measures. Plus, we’ve got your data covered with backup and recovery tools. With our IT management in place, help is always just a click away.
Advanced Monitoring Systems
We use SolarWinds, Nagiod, and Datadog to monitor your infrastructure.
Cybersecurity Measures
We employ MFA, intrusion detection, data encryption, firewall protection, and other security measures.
Cloud Management Platforms
We leverage AWS, Microsoft Azure, Google Cloud, and other cloud management platforms.
Data Backup and Recovery Solutions
Our specialists back up your data with Veeam, Acronis, and Datto.
Remote Support and Management Tools
Our experts leverage TeamViewer and LogMeIn for remote support.
Network Management Tools
We optimize network performance through SolarWinds Network Performance Monitor and Cisco Meraki.
Collaboration and Communication Tools
Our team communicates with you via Slack, Microsoft Teams, or Zoom.
Automation and Scripting Tools
We use Ansible and PowerShell to automate repetitive tasks.
Case Studies
Mobiry
Mobiry is an AI-powered solution designed for brands active in omni-channel retail them boost sales and ROI.
Cam Tran
Cam Tran is a Canadian company specializing in manufacturing, repair and renewal of all types of oil-filled distribution transformers.
123Signup
123Signup is a market-leading SaaS solution for event & association management.
FAQ
We deal with different IT issues, from common ones like slow system performance and software malfunctions to more complex challenges like cybersecurity threats and data recovery.
As an experienced IT support provider, Integrio implements the following security measures: MFA, intrusion detection, firewalls, and data encryption.
Of course! We can evaluate your current infrastructure and implement support and maintenance strategies based on your requirements.
For starters, we develop data backup and recovery plans following your project needs. Then, we select suitable tools like Veeam, Acronis, and so on and use them in backup and recovery procedures.
We offer managed IT support services for various kinds of businesses. In particular, we have hands-on expertise in manufacturing, real estate, aviation, telecommunication, transportation, digital marketing, health and fitness, and retail.
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